We want you to be satisfied with your purchase. If for any reason you are not happy with your order, please review the policy below for returns, refunds, and exchanges.

I. Return Eligibility

We accept return requests under certain conditions. To be eligible for a return, items must be unused, unworn, and in the same condition that you received them. Items must also be returned in their original packaging.

Return requests must be made within 14 days of receiving your order. Any request submitted after this period may not be accepted.

Certain items may not be eligible for return due to hygiene or final sale reasons, depending on product type.

II. Return Process

To initiate a return, please contact our customer service team with your order details and reason for return. Once your request is approved, you will receive instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item received is incorrect or defective.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.

III. Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within a reasonable timeframe. Processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our error (such as receiving the wrong or defective item).

IV. Exchanges

We offer exchanges for size or item changes, subject to product availability.

If you would like to exchange an item, please contact us within 14 days of receiving your order. Exchange items must meet the same return conditions: unused, unworn, and in original packaging.

If the requested item is not available, you may choose a refund instead.

V. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with photos and order details.

We will review the issue and arrange a replacement or refund where applicable at no additional cost to you.

VI. Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or contact your payment provider, as processing times may vary.

If the issue persists, please contact us and we will assist you in resolving it.

VII. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: sale@cqueke.com